Transportation, Meals and Lodging

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If your appointment requires overnight stays or you need help with transportation, BCBSND is here to help. These services may be available at no cost to you and must be pre-approved by BCBSND.

If you have questions, or want to request transportation, meals or lodging:

  • Call 1-833-777-5779 between 8 a.m. and 6 p.m. (CT), Monday – Friday.
  • Call at least two days before you need the service.

Rides to your medical or mental health appointments

If you need a ride to an appointment:

  • Try first to get a ride from family, friends or a volunteer group.
  • If you can’t get a ride, BCBSND may help take you to and from your appointment.

Appointment Reminders

  • Be on time for your ride at the arranged location.
  • Call BCBSND if your plans change.
  • If you cancel a ride or are late, you may be refused rides in the future.
  • If you need to fill a prescription, BCBSND may stop at a pharmacy before you are dropped off.


If you need to stay overnight or past 10 p.m. for your appointment, you may get help to pay for meals.

  • The meals must be pre-approved by BCBSND.
  • You will get a set meal budget for each day.
  • You are responsible for costs over the budget amount.


If your appointment requires you to stay overnight, you may get help to pay for lodging.

  • Lodging must be pre-approved by BCBSND.
  • Let BCBSND know if you are in a wheelchair, have a service animal or another special need.
  • Your lodging location and length of stay are needed.
  • Items like room phone charges and movies are not covered.
  • If you need to stay longer than expected, you must notify BCBSND.

Important Information

  • Your request for services must be medically needed and meet the ND Medicaid Expansion rules.
  • Services for routine eye and dental appointments are not covered.
  • Reimbursement for personal mileage is not covered.
  • All services must be billed by the provider or company providing the service. BCBSND cannot reimburse you directly, even if you have a receipt.

Questions? Call 1-833-777-5779 between 8 a.m. and 6 p.m. (CT), Monday through Friday