We will not be taking calls the afternoon of 12/24 and all day 12/25 due to the holiday.
The Medicaid Call Center will be closed starting at noon, Tuesday, Dec. 24, and all day Wedesnday, Dec. 25.
We will not be taking calls the afternoon of 12/24 and all day 12/25 due to the holiday.
Where do you go when your ear aches or you sprain your ankle or develop a rash?
You have choices. And some choices are more practical than others. Some people automatically visit the emergency room when a walk-in clinic or a telehealth visit would be faster and more economical. Check out your care options below.
Keep these things in mind:
Use this care for prevention
You have been assigned a main doctor, also called a primary care provider (PCP), who you see first. See your PCP for preventive care when you're not sick, things like:
Visit your doctor's office for minor illness
You also see your PCP for routine care. If you need to see someone else, your PCP can help you find the right care. Examples of routine care:
Use this care for less severe illness
Telehealth means you can talk to a doctor 24/7 without leaving your home. You can have a visit in minutes using your computer, tablet or smartphone. If your regular health care provider offers telehealth visits, use their services. Telehealth visits work well for conditions such as:
See the steps for making a telehealth appointment in the Medicaid Expansion Member Handbook.
Use this line for answers when your doctor's office is closed
If you're not sure whether to get routine, walk-in or emergency care, call your main doctor. If their office is closed, call the BCBSND 24-hour nurse help line at 833-777-5779.
Use walk-in clinics, or "urgent care clinics," when problems are serious but not life-threatening. Call your main doctor first—they will know if you should get walk-in clinic care for problems like:
Do you need a ride to the doctor? Call 833-777-5779.
Use the Emergency room for serious, sudden, or life-threatening issues
Emergency issues can include:
Use this number when your behavior puts you at risk of hurting yourself or others.
Call 833-777-5779 – option two.
Your call is answered by a professional counselor. If your problem can’t be solved on the phone, a mobile crisis team can come to you where you are.
The team’s goal is to quickly stabilize the crisis and help avoid a person’s risk of harm to self or others. They will also suggest ways to get help after the crisis is over.