The Medicaid Call Center will be closed starting at noon, Tuesday, Dec. 24, and all day Wedesnday, Dec. 25.

We will not be taking calls the afternoon of 12/24 and all day 12/25 due to the holiday.

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Medicaid Expansion Advisory Committee Charter

Updated: 10/24/2024

Purpose

The goal of the committee is to gather feedback on members’ health care and health plan experience. The information shared by this committee will be used to shape and advance quality of care and well-being for members.

Topics discussed at each meeting, including but not limited to:

  • Member perception of personal health
  • Member experience with their providers
  • Health plan rating
  • Social determinants of health/disparities
  • Cultural barriers
  • Wellness resources
  • Performance improvement projects (PIPs)

Membership

The committee is made up of 12 active Medicaid Expansion members with differing demographics. This is to reflect our diverse community.

Applications will be reviewed as received based on active membership. All applicants will be notified if they have or have not been selected to be a part of the committee. Applications may be kept for one year for future consideration.

Each member will attend quarterly meetings for a one-year term. Members must have active Medicaid Expansion health coverage throughout the full year.

For every meeting you attend, you will receive a $15 gift card.

Members must attend at least three of the four quarterly meetings to remain active in the committee.

Meetings

  • Meetings will be held each quarter using a virtual Teams meeting.
  • Members can access the Teams meeting by an internet connection or by phone with a call-in number.
  • BCBSND will send meeting invites at least 14 days before a meeting.
  • The full schedule of meetings will be posted to the committee website by the end of January.

BCBSND Committee Stakeholders

  • Committee Chair
    • Executive Director of Government Programs
  • Facilitator
    • Customer Experience Strategist
  • Advisory Chairs
    • Manager of Medicaid Operations
    • Medicaid Operations Business Analyst
    • Marketing Strategist
    • Manager of Marketing

Subject matter experts will be brought in when necessary.